Discovery
Share the business problem, target users, current systems, constraints, and success measures. We use this to identify the questions that need answering first.
Scope & approach
Agree the priority workflows, deliverables, assumptions, responsibilities, and acceptance criteria. Discuss budget and timeline after the requirements are understood.
Design & validation
Map the experience and review prototypes or technical proof points before committing to the full build. Resolve the riskiest assumptions early.
Build & review
Develop in focused increments and review working progress together. Track decisions, changes, integrations, and dependencies against the agreed scope.
Test & launch
Check the important user journeys, accessibility, security controls, and deployment readiness. Agree the release plan and operational handover.
Support & improve
Review real usage and feedback after launch. Prioritize fixes and enhancements, with maintenance and response arrangements defined in the project agreement.